IITA Information Technology (IT) Operations Management Unit
IITA Information Technology Operations Management Unit provides the infrastructure backbone for all automation (i.e. applications for specific or corporate projects, systems, and networks) operations and processes; first point of contact on all IT related issues; the governance for the use and management of the network, telecommunications, hardware, and operating systems; assistance in providing the operational units with the functionality needed; and to secure all the entire enterprise network from malicious attacks within and from outside.
IT ServiceDesk
This Team is the first point of contact for users when they are having problems with their IT services and they need support or advise. This unit is adopting a multi-tiered troubleshooting approach by having personnel with extensive technical knowledge available based on the ITILv3 standards and best practices. They can be contacted either by via https://sysaid.iita.org, phone on extension 2255, sending an email to IITAICT-ServiceDesk@cgiar.org or physically visiting ServiceDesk in Bld500,
IT Infrastructure and Tele-Communications
This unit provides the foundation on which all IT services and applications resides. It is the “backbone” of the network that supports the institute’s critical functions – data processing, storage, security and voice communications. The unit handles the operating network and circuitry plus the equipment needed to make the ICT systems work in accordance with the established operating and ensure the upkeep, configuration, security and reliable operation of servers and network devices.
IT Server Admin. & Web Development